FAQs
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How long will it take from the time I order until the invites are delivered?
Digital drafts are typically issued on the same working day that we get your payment and detailed information, or if not, then the next working day. Once you approve the draft production can take from approximately 4-15 working days depending on the complexity of your order. Please ask if you would like to know how complex your order is and how long it could take (Processes which typically add time are: adding soft-touch lamination, metallic foiling, fitting of envelope liners, envelope addressing, stapled passports, acrylic invites). The more of these processes your order contains the longer it would take to be hand-made. UK delivery is 2nd class postage as standard, and you can ask to upgrade to a 48 or 24 hour courier. International delivery depends on your location but is typically 2-4 working days for Europe and 3-8 for the rest of the world depending on which delivery option you choose from your quotation. International deliveries are sent using signed shipping. Please note that when there are Public Holidays these timescales will extend - especially over Christmas, New Year and Easter. Our T&Cs page outlines what we will do in the case of a delayed delivery. Please click here for our Christmas closure dates and timescales for December orders. Do you offer international shipping? Yes, we ship worldwide every day of the week, see above for information. Please bear in mind that on the odd occasion orders can be delayed by customs, or by adverse weather, etc. We recommend you place your order in good time just in case. Your government may charge you tax to import goods from overseas, you may wish to check with them in advance. Can I order samples? Yes, we recommend you order a sample before placing an order. They are a great way to for you to get a good impression of the card quality and the print quality before placing a full order. We also include a colour chart in sample orders. The samples are non-personalised as they are pre-printed, but if you do place a full order we can produce a physical print of your final design enabling you to check the invites in your hand and make sure you are happy with everything including colours before all of your invites are produced. This would allow you to make any final changes before the whole order is produced & give extra peace of mind. Can I order a personalised sample? Yes, but only as part of a full order. We are only able work on your custom designs following payment of a deposit (50%) for a complete order as design is time-consuming as we mustn't release rushed, sub-standard designs into the marketplace, which could tarnish our reputation. We would rather they look 'just right' for our customers. If you need to see previous clients' designs for added peace of mind - we can send a selection to you. We give a holistic design solution based on customer’s requirements and detailed brief. This ensures a great working partnership with you and gives a more coherent and aesthetically pleasing final product (awesome invites!) for you to send to your guests. Here is our no-risk method of ordering with us: 1. The best first step is to purchase a non-personalised sample of the day invite, which is intended to give you an impression of the card quality and the print quality. Just order '1' to your cart from the drop down menu on Etsy and proceed to checkout. We will post it to you the dame day we see your order. These are very cheap and a good first step before you make a decision. 2. We can also send some email examples from previous customers orders if that helps. It will enable you to see the flexibility of the design and give you some wording suggestions. Just let us know if you would like to be sent some. 3. If you decide to work with us we will send you a template to complete. We will then produce some initial drafts for you to review and can produce revised drafts based upon your feedback. 4. Finally, for complete peace of mind, if you did place a full order, we can produce a physical proof of your final design enabling you to check the invite in your hand. This would allow you to make any final changes before the whole order is produced & give any extra peace of mind needed. 5. Nothing is sent to production until you are 100% happy to approve your final draft or printed proof. So there is no risk at all with our process. Can I change the wording on my chosen design? Yes, you can supply whatever wording suits your wedding and we will format it to make sure that it looks great on the design that you have chosen. If you need help with the wording please drop us a message after ordering and we can send lots of previous examples from previous orders to give you ideas. Can I adda QR Code? Yes, a QR code can be added to any of our designs. It can be added on the RSVP or on the Details card or on to the invite if there is room. We can give you guidance on how to create your QR code so that it points to your wedding website. Can I change the fonts? It is free to change the font as long as you let us know up front (on your template). You can select any fonts from any of our invitation designs, just let us know the design you like and which fonts (script or typed) in each: www.feelgoodinvites.com Or you can supply your own font files. (It would be £20 a time to change the fonts once the drafts have been created if you want to change them again, as we would need to start over due to font size and width differences). Can I visit your shop (or call your studio)? Feel Good Invites is an online stationery supplier so we don’t have a high street store. If you need to contact us, please drop us an email. We prefer to have everything in writing so that we can keep track of all your requests and decisions (and our responses) otherwise we are likely to forget the details of a phone chat as we deal with many clients every day. We have found this really does make for clearer understanding over the period that we work together, and is much safer when dealing with precise print work. If you can articulate all your questions in an email, we would love to answer them and will answer them promptly! Once I have ordered will I see drafts before all the invites are printed? Yes, once you have placed your order, and provided us with your detailed information, we would produce some initial drafts for you to review. We can then produce revised drafts based upon your feedback. We offer up to 3 rounds of free revisions (£20 a round thereafter) and we aim to provide you with at least 1 round of changes every day. You can also opt to order a printed proof of of one of your drafts to be sent to you, to make sure you are happy with the final design in real life before the main order is sent to production. What does a printed proof (personalised sample) include? A printed proof (from £7) includes a single copy of every print based item on your order, and P&P. How do I send you all my wording and colour choices after I have placed my order? Once you have placed your order we will email you a template to complete. When you send this back to us we will use it to create your first drafts. Can I customise the colours? Yes, you can choose any colours from our colour chart for your wording, background, images or envelope liners. Also you can provide us with colour swatches for us to match as closely as possible (we recommend Pantone colour references for accurate matching, but will do our best to match any colour - and can send printed samples of your design before full production so you can check that you are happy) Can you print guest information on the reverse of my Invitations? Yes, almost anything is possible - just ask us if you need reverse printing or anything else which is not listed in the shop. How thick is your card? Our Luxury card (smooth, textured or pearlised) is 320gsm. We also offer thick luxe board which is 640gsm, and even super-thick 960gsm board if you really want to impress! How many invitations should I order? We advise you order an extra 10–20% to allow for addressing errors or last minute guestlist changes. Reprints are costly due to the manual steps required to process each order, so it is always considerably cheaper to order a few extra up front than to reprint a few more cards later. But, we can print top-ups in future if needed. Can I supply my own designs or artwork? We are only able to design and print our designs. We are not able to print your own artwork or provide bespoke designs. Can you design and print invitations in languages other than English? Yes, we can do non-English text, assuming the fonts we use can support your preferred language's characters. Please send a small example of the text first so we can check that it will work. Will I be able to order Table Plans, Orders of Service and matching items in the future? Yes, we offer anything and everything you need and can always offer continuity on your orders. Just get in touch when you need anything and remind us that you need continuity. Here are some popular items for the wedding day: www.feelgoodinvites.com/on-the-day-stationery-and-thank-you-cards Will my stationery arrive assembled? We send the invites wrapped separately to the envelopes, so you can add in any extra bits and pieces you need before sealing the envelopes and adding your own stamps. Can I cancel my order? Yes, you can cancel your order before returning the template which we send you to complete, and obtain 50% refund (this is the most we can offer as your order will be booked in to our calendar and will have turned away other brides to make time for your order to be worked on). A refund cannot be given once we have received the signed template from you as work on your order will begin right away. However, we will always try to be fair and can offer other solutions including store credit, or place your order on hold for a number of years until you are ready for the invites, or change your order to be some other useful stationery (party invites, thank you cards, new-baby cards, etc). Do you accept returns? Feel Good Invites are fully committed to providing the highest quality products, therefore if you are unhappy with your stationery, please contact us within 1 week. In the event of an error on our part, we will do everything possible to resolve the problem and complete your order correctly. We will replace incorrectly printed goods, or good which the courier has damaged during delivery, as required and re-ship using the same production speed and delivery speed as your original order. Due to the custom nature of our products we are unable to offer a refund or replacement if the error is on the approved proof. As we cannot offer refunds, we recommend ordering in good time so that you have time for re-prints to be shipped to you, if needed. Order Process Click here to find how a typical order is processed Contact us Have a question? Please get in touch or email: [email protected] |