Can I order samples?
Yes, we recommend you order a sample before placing an order. They are a great way to for you to get a good impression of the card quality and the print quality before placing a full order. We also include a colour chart in sample orders. The samples are non-personalised as they are pre-printed, but if you do place a full order we can produce a physical print of your final design enabling you to check the invites in your hand and make sure you are happy with everything including colours before all of your invites are produced. This would allow you to make any final changes before the whole order is produced & give extra peace of mind.
Can I change the wording on my chosen design?
Yes, you can supply whatever wording suits your wedding and we will format it to make sure that it looks great on the design that you have chosen. If you need help with the wording please drop us a message after ordering and we can send lots of previous examples from previous orders to give you ideas.
Once I have ordered will I see drafts before all the invites are printed?
Yes, once you have placed your order, and provided us with your detailed information, we would produce some initial drafts for you to review.
We can then produce revised drafts based upon your feedback. We offer up to 3 rounds of free revisions (£20 a round thereafter) and we aim to provide you with at least 1 round of changes every day. You can also opt to order a printed proof of of one of your drafts to be sent to you, to make sure you are happy with the final design in real life before the main order is sent to production.
How do I send you all my wording and colour choices after I have placed my order?
Once you have placed you order we will email you a template to complete. When you send this back to us we will use it to create your first drafts.
Can I customise the colours?
Yes, you can choose any colours from our colour chart for your wording, background, images or envelope liners. Also you can provide us with colour swatches for us to match as closely as possible (we recommend Pantone colour references for accurate matching, but will do our best to match any colour - and can send printed samples of your design before full production so you can check that you are happy)
Can you print guest information on the reverse of my Invitations?
Yes, almost anything is possible - just ask us if you need reverse printing or anything else which is not listed in the shop.
How thick is your card?
Our Luxury card (smooth, textured or pearlised) is 320gsm. We also offer super-thick luxe board which is 640gsm.
How many invitations should I order?
We advise you order an extra 10–20% to allow for addressing errors or last minute guestlist changes. Reprints are costly due to the manual steps required to process each order, so it is always considerably cheaper to order a few extra up front than to reprint a few more cards later. But, we can print top-ups in future if needed.
How long will it take from the time I order until the invites are delivered?
Designs are typically done same working day that we get your payment and detailed information or, if not, then the next day. Following your approval of the design, print production and dispatch is approximately 4 working days, but can often be reduced a little if you are tight for time. Delivery takes 5 (again approximately) days*. Please note that when there are Public Holidays these timescales will extend - especially over Christmas, New Year and Easter.
*We have faster options if you wish to upgrade, including Next-day or 2 day.
Do you offer international shipping?
Yes, we ship worldwide every day of the week.
Can I cancel my order?
You can however cancel your order and obtain a full refund at any time before we’ve generated your first digital draft. After being issued your first draft until you sign off the design you can cancel your order and obtain a refund minus a charge for design of the digital proof (circa £33-£60). Please ask to view our terms and conditions for full details.
Do you accept returns?
Feel Good Invites are fully committed to providing the highest quality products, therefore if you are unhappy with your stationery, please contact us straight away. In the event of an error on our part, we will do everything possible to resolve the problem and complete your order correctly. We will replace or refund damaged or incorrectly printed goods as required.
Due to the custom nature of our products we are unable to offer a refund or replacement if the error is on the approved proof.
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